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CALEA Accreditation

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Phone: (423) 209-7000
After Hours / Non-Emergency: 423-622-0022
Emergency: Dial 911

The Office of Accreditation and Standards is a component of Support Services under the direction of Miriam Monzon who reports to the Director of Support Services, G. A. Bennett. Mrs. Monzon is currently assigned as the Accreditation Manager.

Mission Perspective:

The adherence to professional standards is the foundation of any organization. The importance of these standards in the private sector can be the difference in staying in business or shutting down. However the Hamilton County Sheriff’s Office personnel as public servants are accountable to the citizens of Hamilton County, making it even more critical. Citizens may choose which services or products they wish to purchase in the private sector but in public safety only one choice is available. When you call, you expect the most professionally trained Sheriff’s Deputy possible to handle your need.

Download the HCSO 2016 Annual Report


In November 2013 the Hamilton County Sheriff’s Office was awarded by CALEA (The Commission on Accreditation for Law Enforcement) the certificate of Advanced Accreditation. Simply put, the Hamilton County Sheriff’s Office complies with (482) best practice standards set forth by a (21) person commission of the most brilliant minds in Law Enforcement to date.

These standards (directives/policies) will affect all areas of the HCSO, addressing nine major law enforcement subjects:

  1. role, responsibilities and relationships with other agencies
  2. organization, management and administration
  3. personnel structure
  4. personnel process
  5. operations
  6. operations support
  7. traffic operations
  8. detainee and court-related activities
  9. auxiliary and technical services
  10. Proper comprehensive training

CALEA® requires that agencies develop a comprehensive, well-thought-out, uniform set of written directives which rigorously look at each of the subjects listed above, make the necessary changes and standardize them with all the other accredited agencies in the United States.

Benefits of Accreditation

Greater accountability within the agency.
CALEA Standards give the Chief Executive Officer a proven management system of written directives, sound training, clearly defined lines of authority, and routine reports that support decision-making and resource allocation.

Reduced risk and liability exposure
Many agencies report a reduction in their liability insurance costs and/or reimbursement of accreditation fees.

Stronger defense against civil lawsuits
Accredited agencies are better able to defend themselves against civil lawsuits. Also, many agencies report a decline in legal actions against them, once they become accredited.

Staunch support from government officials
Accreditation provides objective evidence of an agency’s commitment to excellence in leadership, resource management, and service-delivery.Thus, government officials are more confident in the agency’s ability to operate efficiently and meet community needs.

Increased community advocacy
Accreditation embodies the precepts of community-oriented policing. It creates a forum in which law enforcement agencies and citizens work together to prevent and control challenges confronting law enforcement and provides clear direction about community expectations.
Source: www.calea.org

Contact Header
Miriam Monzon
CALEA Accreditation Manager
6233 Dayton Boulevard
Chattanooga, TN 37343
Phone: (423) 209-8953
Fax: (423) 209-8996

©2017 Hamilton County Sheriff’s Office
Ph: 423.209.7000
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